Commitment to Cleanliness
We are committed to providing you with a community environment that aligns with CDC protocols and local health guidance in an effort to help stop the spread of COVID 19. We will continue to monitor and update our standard operating procedures as part of a continued focus on the health of our residents and team members. Outlined below are just some of the extra precautions we are taking in striving for a clean space for all.
Community Common Areas
We have substantially increased the frequency that our community common areas and high traffic spaces are cleaned. Cleanings are occurring several times daily with recommended cleaning agents. We will continue to update our occupancy limits, hours of operations, and social distancing efforts as conditions change.
We have provided all residents with recommended cleaning protocols for their apartments. In addition, we are taking steps to sanitize living spaces, and we will also have additional cleaning supplies for all residents upon request (subject to availability). We have processes in place to promptly replenish cleaning supplies as needed.
Residents, guests, and team members are encouraged to use hand sanitizers – which we have placed throughout the inside common areas of our communities. These areas include but are not limited to the management office, gyms, elevator banks, meeting spaces, classrooms, computer labs, and game rooms.
Face coverings are strongly recommended to be used while on property, especially during move in. Face coverings will be required at some locations at the direction of local municipalities. Our team members are required to wear masks at all times, especially when interacting with residents, visitors, prospects, and fellow team members.
Signage has been placed in common areas reminding our residents to maintain social distancing, which also includes revised occupancy limits. All large gatherings have been postponed until further notice.
Of course, none of these measures guarantee an environment free of COVID 19 or any other disease. However, we are committed to doing our part and we ask that you join us in doing the same.
What can you do to help?
We have paused in-person tours and leasing activity in order to reduce person-to-person contact and outside visitors. We will continue to rely on our online leasing platforms, virtual tours and video conferencing.
At this time, we will continue to ask that residents submit only emergency/essential work orders. Further, we are asking that you indicate if anyone is sick or under self-quarantine in the unit at the time of work order submittal. If not, we will call the unit to confirm and if not sick, we will proceed with the maintenance request. Our maintenance team should wear nitrile gloves and will seek out resident permission prior to entering an apartment home to complete the maintenance request. If you are sick, we will not perform the maintenance request and reschedule until a later date.
If you, or a roommate, think either of you have been exposed to COVID-19 and are experiencing fever and symptoms, such as a cough and difficulty breathing, please call your healthcare provider for medical advice. We will gladly help make referrals to campus and community resources so please reach out to your management team if you are in need of those.
According to the CDC, reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. Please see this link for full details from the CDC.
Symptoms may appear 2-14 days after exposure:
- Shortness of breath
We can absolutely help a resident locate community clinics, campus health services, or other medical resources. Unfortunately, we are not able to provide any transportation.
We are closing amenities in accordance with the CDC’s guidelines for social distancing. We are not providing refunds for any amenity closures at this time.