Caring for The Enclave Community

Commitment to Cleanliness

We are committed to providing you with a community environment that aligns with CDC protocols and local health guidance in an effort to help stop the spread of COVID 19. We will continue to monitor and update our standard operating procedures as part of a continued focus on the health of our residents and team members. Outlined below are just some of the extra precautions we are taking in striving for a clean space for all.

Community Common Areas

We have substantially increased the frequency that our community common areas and high traffic spaces are cleaned. Cleanings are occurring several times daily with recommended cleaning agents. We will continue to update our occupancy limits, hours of operations, and social distancing efforts as conditions change.

Apartments

We have provided all residents with recommended cleaning protocols for their apartments. In addition, we are taking steps to sanitize living spaces, and we will also have additional cleaning supplies for all residents upon request (subject to availability). We have processes in place to promptly replenish cleaning supplies as needed.

Hand Sanitizers

Residents, guests, and team members are encouraged to use hand sanitizers – which we have placed throughout the inside common areas of our communities. These areas include but are not limited to the management office, gyms, elevator banks, meeting spaces, classrooms, computer labs, and game rooms.

Face Coverings

Face coverings are strongly recommended to be used while on property, especially during move in. Face coverings will be required at some locations at the direction of local municipalities. Our team members are required to wear masks at all times, especially when interacting with residents, visitors, prospects, and fellow team members.

Social Distancing

Signage has been placed in common areas reminding our residents to maintain social distancing, which also includes revised occupancy limits. All large gatherings have been postponed until further notice.

Of course, none of these measures guarantee an environment free of COVID 19 or any other disease. However, we are committed to doing our part and we ask that you join us in doing the same.

What can you do to help?

Stay Home

Whether you’re a Enclave team member, a resident, or one of our valued partners—please follow government and public-health guidelines to stay in your home (whether in a Enclave community or elsewhere) when possible, except for essential functions. If you feel sick, please stay home and call a healthcare professional immediately to help you get well.

No Discrimination

At Enclave, many of our team members live where we work. We are proud to be part of our diverse community and maintain a welcome and inclusive environment. Discrimination against residents, neighbors, or team members—whether because of country or region of origin, perceived illness or any other characteristic—will not be accepted.

In April 2020, all residents at Enclave communities will receive a 21-day grace period to pay rent without penalty, through April 21.
While we realize that you and your family may be facing uncertainty with employment or source of income, which can result in challenges making rent payments, we unfortunately are not able to release residents from lease obligations at this time. We understand your frustration regarding the situation and the challenges this creates. Please know that we are actively researching local and national financial support resources that we can refer residents to even as we get updates on legislation and other relief resources. If you are unable to make your payment at this time, we encourage you to reach out to your General Manager to request and discuss a possible payment plan and waived late fees. We also encourage any residents facing hardship to explore emergency rental assistance programs that may be available in your area.
Beginning March 13, following government guidance, Enclave communities temporarily closed certain high touch-point and high-density amenity spaces, such as fitness centers and study lounge. Most outdoor recreational and green spaces remain open and available for resident use – provided that social distancing is practiced.
Our community facilities staff will wear the appropriate PPE when completing priority resident service requests including neoprene or latex gloves and additional recommended PPE as deemed necessary.
Following CDC guidelines regarding social distancing, we have cancelled in-person resident events.

We have paused in-person tours and leasing activity in order to reduce person-to-person contact and outside visitors. We will continue to rely on our online leasing platforms, virtual tours and video conferencing.

At this time, we will continue to ask that residents submit only emergency/essential work orders. Further, we are asking that you indicate if anyone is sick or under self-quarantine in the unit at the time of work order submittal. If not, we will call the unit to confirm and if not sick, we will proceed with the maintenance request. Our maintenance team should wear nitrile gloves and will seek out resident permission prior to entering an apartment home to complete the maintenance request. If you are sick, we will not perform the maintenance request and reschedule until a later date.

If you, or a roommate, think either of you have been exposed to COVID-19 and are experiencing fever and symptoms, such as a cough and difficulty breathing, please call your healthcare provider for medical advice. We will gladly help make referrals to campus and community resources so please reach out to your management team if you are in need of those.

According to the CDC, reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. Please see this link for full details from the CDC.

Symptoms may appear 2-14 days after exposure:

  • Fever
  • Cough
  • Shortness of breath
We will work with health officials to follow recommended protocols, including relocating residents as deemed necessary and possible.

We can absolutely help a resident locate community clinics, campus health services, or other medical resources. Unfortunately, we are not able to provide any transportation.

We are closing amenities in accordance with the CDC’s guidelines for social distancing. We are not providing refunds for any amenity closures at this time.

Support Resources

We encourage you to identify resources offered by federal, state and local governments – as well as community organizations – to help you secure financial assistance, food and healthcare.

To that end, the federal government is committed to providing significant resources to support those affected by the crisis. This includes an extension of unemployment benefits, direct payments to Americans and assistance to select industries to get people back to work. We hope that these support mechanisms will help make your household finances work.